Dear Fios Tech Support,
Having nine people that need my assistance every day, makes it really
easy to understand
your job description and what you are surely up against in your occupation.
I get many aspects of your existence....
Surely you wake up every morning with every intention of getting your
orders completed.
You have endless customers waiting for you to come and fix their problems.
Be their miracle worker.
I'm sure you have different hoops to jump, and many obstacles that are thrown
into your mix.
I also get that you are facing crankiness~over the phone, at the door, or even by
your fellow employees ~
As you, even you, have to wait for customer service to get the quick codes
for my order.
But there's a problem.
In my life, and most others, if I were to pull the five hour window scam, and
still not show,
things wouldn't work out so well.
If I had told my doctor I would be stopping in, anywhere from 8-12, and didn't,
after laughing his ass off,
he would probably slam his door on me, after charging me a no-show fee
of course.
If I told Giant, I'd be back between those five hours, to get my groceries, and
didn't, they'd be put back on the shelf and I'd have to shop all over again.
And if that time span was given to my kids' school, as to when I'd show to
chaperone
a field trip, the bus would surely have left me behind, along with any chance
of needing
my help again.
So why is it that I am not treated in that respect?
And if I can't be,
why can't I simply have an appointment?
Why can't someone, like I have to do, book a time to come and fix the problem
YOUR EQUIPMENT is giving me?
Then we can all be happy and no one's time is wasted.
I'm at home, you're able to get here, and it's all over.
If not, you do not agree, and this 8-12 thing works for you, why do I sit here,
at 2:30, without you here yet?
Worse yet, why haven't you even called me?
Let me know you didn't forget, or your running late (duh), or when you
are even going to eventually get here.
I get things come up.
I get I'm not the only one and you're not at the spa.
But here we are, no signal and no you.
And I'm not at the spa either.
I'm here, just like I have been.
Since eight a.m.
Because I said I'd be.
So, I'll just hang out, I mean, it's obvious you didn't think I had plans.
Just, whenever you can make it, is fine at this point.
I'll figure, that you'll figure out you're at the right place, once you pull up.
Cause once you're here, you'll know it.
Don't know if you're a parent or not, but get ready!
We'll be the house with seven kids, that haven't had
TV or Internet for almost 72 hours...
And I'll be the mom, that let's them "help" you,
the entire time it takes you,
to fix the problem.
You can thank me later :)
Sincerely,
Jennifer Hale
